In this privacy policy, we, Maverix Agency OU, registered at Katusepapi tn 6-502, Tallinn, Estonia 11412 (referred to as “Company,” “we,” “us,” or “our”), outline how we handle your personal data when you visit our website, utilize our apps, contact us via our official social media channels or email, and/or utilize our services.
Please be aware that if you purchase goods while using our services, Maverix Agency OU, registered at Katusepapi tn 6-502, Tallinn, Estonia 11412, is responsible for data processing related to this specific service. In such instances, references to “Company,” “we,” “us,” or “our” shall pertain to Maverix Agency OU. For privacy-related inquiries or requests regarding goods, please contact us via email: info@maverix.agency
Upon your initial visit to our website, we will request your consent to our use of cookies in accordance with the terms outlined in this notice.
Within this notice, you will find answers to the following questions:
(a) How do we utilize your data?
(b) When do we disclose your data to others?
(c) How long do we retain your data?
(d) What is our marketing approach?
(e) What rights do you have concerning personal data?
(f) How do we utilize cookies?
(g) Other pertinent issues to consider.
For inquiries or to exercise any rights outlined in this notice, you may submit such requests via the contact details provided in the Contacts section.
You may also reach out to the Data Protection Officer of the Company regarding all privacy-related matters via email: info@maverix.agency.
All definitions utilized in this privacy policy have the same meanings as stipulated in the Company’s General Conditions unless explicitly stated otherwise herein. This privacy policy is an integral component of the Company’s General Conditions.
Should this privacy policy be translated into other languages and discrepancies arise between the English version and such translations, the English version shall prevail, unless stated otherwise.
HOW WE UTILIZE YOUR PERSONAL INFORMATION:
1.1. We handle your account information ("account data"). This may include details such as your name, email address, phone number, and other data provided during registration, along with your purchase history. We collect this data directly from you. Account data is utilized for operating our website, providing services, ensuring website and service security, and communicating with you. The legal basis for this processing is fulfilling the contract between you and us, or taking steps, upon your request, to enter such a contract. Additionally, we have a legitimate interest in monitoring and enhancing our website and services.
1.2. We process information related to the services we provide to you ("service data"). This can encompass your contact information (like your email address), banking details, transaction records, and any other data provided while completing relevant questionnaires. This may include sensitive personal data, particularly concerning your health if necessary for the service. Service data is processed to deliver goods, provide services, and maintain accurate transaction records. The legal basis for this processing is fulfilling the contract between you and us, or taking steps, at your request, to enter such a contract. Our legitimate interests include proper website and business administration. In the case of sensitive personal data related to your health, the legal basis for processing is your explicit consent.
1.3. We might process information provided by you to subscribe to our email messages and newsletters ("messaging data"). This data is processed to send you relevant messages and newsletters. The legal basis for this processing is your consent. Furthermore, if you have previously purchased goods or used services through our website and/or apps and have not objected, we may process messaging data based on our legitimate interest in maintaining and improving customer relations.
1.4. We may process information related to any communications sent by you ("correspondence data"). This includes communication content and associated metadata. Correspondence data is processed for communication purposes and record-keeping. The legal basis for this processing is our legitimate interest in proper website and business administration, ensuring consistent and high-quality consultation practices, and investigating disputes between you and our employees.
1.5. Information on your website and/or app usage, as well as device-related data ("device data"), may be processed when you browse our website or use our apps. This data may include IP addresses, geographical locations, browser types, operating systems, device types, screen resolutions, and, with your consent, location data, along with usage information (e.g., referral sources, visit duration, page views, and navigation paths). We collect this data through cookies and similar technologies. Device data is processed to improve apps and websites, set default options, understand your usage patterns, and enhance security. The legal basis for this processing is our legitimate interest in managing our website, apps, and business effectively.
1.6. We may process any personal data mentioned in this notice when necessary for establishing, exercising, or defending legal claims, whether in court or administrative procedures. The legal basis for this processing is our legitimate interest in protecting and asserting our legal rights, as well as yours and those of others.
1.7. Any personal data mentioned in this notice may be processed when necessary for obtaining or maintaining insurance coverage, managing risks, or seeking professional advice. The legal basis for this processing is our legitimate interest in safeguarding our business against risks.
1.8. Besides the specific purposes outlined in this section, we may process any personal data if necessary to comply with legal obligations, protect your vital interests, or those of another natural person.
1.9. If the purpose or legal basis for processing data outlined in this section changes, we will notify you accordingly. If consent was previously obtained as the legal basis for data processing, we will seek your consent again.
1.10. Occasionally, we may aggregate, anonymize, or de-identify your personal data to a degree where it cannot reasonably identify you. Once anonymized, this data is no longer considered personal. We may freely utilize such data within the bounds of the law, including sharing it with our partners or research institutions, using it in articles, blog posts, and scientific publications, aggregating statistics from collected data to identify patterns across users, and evaluating or adjusting our services.
1.11. We adhere to the principle of data minimization, ensuring that personal data processed is appropriate, relevant, and limited to what is necessary for the intended purposes.
1.12. Personal data is stored either on our Company's servers or on servers managed by our contractors. These contractors are contractually bound by specific clauses regarding the processing of personal data and confidentiality obligations.
1.13. We employ various technical and organizational measures to safeguard your personal data. Organizational security measures include restricting access to authorized personnel with legitimate needs, requiring confidentiality agreements, conducting training sessions, and establishing and enforcing relevant policies and procedures. Technical measures involve actions to address online security risks, prevent data loss or alteration, restrict unauthorized access, implement
WHEN WE SHARE YOUR DATA WITH OTHERS?
2.1. We may share your personal data with any member of our group of companies, which includes our subsidiaries, our parent company, and all its subsidiaries, as necessary for the purposes outlined in this notice. This sharing may involve internal administrative tasks or the provision and sharing of IT services or data centers within the group.
2.2. Your personal data may be disclosed to our insurers and/or professional advisers as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, seeking professional advice, or for legal purposes such as the establishment, exercise, or defense of legal claims, whether in court or in alternative dispute resolution proceedings.
2.3. We may disclose your personal data to our anti-fraud, risk management, and compliance providers as reasonably necessary to protect your personal data and meet our legal obligations.
2.4. Your personal data may be shared with our payment service providers. We will only provide service data to these providers to the extent necessary to process your payments, facilitate fund transfers, and address any complaints or queries related to such transactions.
2.5. In certain cases, we may disclose your personal data to other service providers as reasonably necessary to deliver specific services. This may include providers of servers and their maintenance, email services, data analysis, customer satisfaction surveys, or market research. We ensure that such subcontractors implement appropriate organizational and technical measures to safeguard the security and privacy of your personal data.
2.6. Additionally, we may disclose your personal data as required by law or when necessary to protect your vital interests or those of another individual, even if not explicitly outlined in this section.
HOW LONG WE RETAIN YOUR DATA?
3.1. We ensure that your personal data processed for any purpose is not retained longer than necessary. Generally, data is retained for the following periods:
(a) Service data is kept for up to 5 (five) years after the termination of service provision.
(b) Messaging data is retained for up to 2 (two) years from the date of consent or, if sent to existing clients to maintain customer relations, for up to 2 (two) years after service termination, unless you withdraw consent or object earlier.
(c) Correspondence data is retained for up to 6 (six) months after the communication ends.
3.2. For certain data, specific retention periods cannot be predetermined. For instance, device data is retained for as long as necessary for relevant processing purposes.
3.3. Upon reaching the end of the applicable retention period or upon your request, personal data is securely destroyed using methods like overwriting or physical destruction, as appropriate.
3.4. Despite these guidelines, we may retain your personal data if required to comply with legal obligations or to protect vital interests.
MARKETING COMMUNICATIONS
4.1. With your consent, we may send marketing messages via email to update you on our activities. Additionally, if we've provided services to you and you haven't objected, we may inform you about other relevant products or information via email or phone, based on details provided by you.
4.2. If we contact you via phone as per section 4.1, SMS/text messages may be sent to your mobile number provided. Message frequency and data rates may vary.
4.3. You can opt-out of marketing messages anytime by clicking the relevant link in our messages or contacting us using the details provided. If you receive both email and phone marketing communications as per section 4.1 and wish to opt-out, you need to do so separately.
4.4. Once you opt-out, we update your profile to cease receiving future marketing messages.
4.5. Note that due to interconnected business activities, it may take a few days for all systems to update after your request. You may continue receiving marketing messages during this period.
4.6. Opting out of marketing messages does not affect messages directly related to service provision.
AI TOOLS
5.1. We utilize AI-powered chatbots and similar customer support solutions from third-party AI tool providers when you reach out to us through our in-app chatbot, our customer support email, or other communication channels.
(a) The AI chatbots we employ are powered by third-party service providers, enhancing the functionality of our application.
(b) When interacting with AI chatbots, certain data may be gathered or utilized, including user profile details, inquiries, interactions, and any information shared voluntarily during the conversation or necessary for issue resolution. This data may be analyzed to provide customized responses to user queries.
(c) The type of information processed by AI tools varies based on the nature of your inquiry and any information provided in the request, so both personal and non-personal data may be processed. This may include health-related information, symptoms, user profiles, or other pertinent health data shared during interactions with the chatbot.
(d) By engaging with our in-app chatbot or contacting our customer support channels, you consent to the processing of any Personal Data included in your inquiry, including health-related data, through AI tools. This processing is aimed at enhancing app functionality, improving user experiences, and delivering efficient customer support. Your data won't be used for unrelated purposes without your consent, and we prioritize the confidentiality and security of your Personal Data.
(e) Data collected by AI chatbots may be shared with the third-party providers powering the chatbot functionality. We ensure these providers comply with data protection laws and maintain confidentiality and security standards.
(f) AI chatbots do not handle subscription management requests or data subject rights requests described in our Privacy Policy. For such requests, please contact our customer support.
(g) Data processed during chatbot conversations will be retained by us for up to 3 months from your last consent renewal to maintain functionality and personalize your chatbot experience.
YOUR RIGHTS
6.1. In this section, we outline your rights under data protection laws. Due to the complexity of some rights, we provide a brief overview here. For a comprehensive understanding, please refer to relevant laws, primarily the General Data Protection Regulation (EU) 2016/679, and guidance from regulatory authorities.
6.2. Your main rights under data protection law include:
(a) Right to access data;
(b) Right to rectification;
(c) Right to erasure of your personal data;
(d) Right to restrict processing of your personal data;
(e) Right to object to processing of your personal data;
(f) Right to data portability;
(g) Right to complain to a supervisory authority; and
(h) Right to withdraw consent.
(i) Right to request not to be subject to a decision based solely on automated processing, including profiling.
6.3. Right to access data: You have the right to know whether we process your personal data and, if so, to access that data along with additional information such as the purpose of processing and categories of data involved. We will provide the first copy free of charge, but additional copies may incur a reasonable fee.
6.4. Right to rectification: You can request correction of any inaccurate or incomplete personal data.
6.5. Right to erasure: You may request deletion of your personal data in certain circumstances, such as when data is no longer necessary or unlawfully processed. However, there are exceptions, such as when data is needed for legal compliance.
6.6. Right to restrict processing: You can request limitation of processing in certain situations, like disputing data accuracy or objecting to processing pending verification. We may store restricted data but will only process it further under specific conditions.
6.7. Right to object: You can object to processing of your personal data if it's necessary for public interest or legitimate interests pursued by us or a third party. We'll halt processing unless we have compelling legitimate reasons or for legal claims.
6.8. Right to object to direct marketing: You can object to processing of your personal data for direct marketing purposes, including profiling for such purposes.
6.9. Right to object to research: You can object to processing of your personal data for scientific, historical, or statistical purposes, unless it's necessary for public interest tasks.
6.10. Right to Data Portability: If our processing of your personal data is based on your consent or is necessary for entering into or performing a contract with you, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply if it adversely affects the rights and freedoms of others.
6.11. Right to Lodge a Complaint: If you believe our processing of your personal information violates data protection laws, you have the right to lodge a complaint with a supervisory authority. You can do this in the EU member state where you reside, work, or where the alleged infringement occurred. Our data processing activities are overseen by the State Data Protection Inspectorate of the Republic of Lithuania.
6.12. Right to Withdraw Consent: If our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6.13. Right to Avoid Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if it significantly affects you. However, there are exceptions, such as when the decision is necessary for entering into or performing a contract, authorized by EU or member state law with suitable safeguards, or based on your explicit consent.
6.14. Exercising Your Rights: You can exercise any of the rights mentioned in this section or on the website by contacting us via email at support@familystorymap.com. We commit to responding to such requests within one month of receipt. This response time may be extended by two months for complex or multiple requests, in which case, we will notify you accordingly.
ABOUT COOKIES
7.1. Definition of Cookies: Cookies are small text files containing identifiers sent by a web server to your web browser and stored by the browser. These identifiers are then sent back to the server each time the browser requests a page.
7.2. Information Stored in Cookies: Cookies typically do not contain personally identifying information. However, personal information we have about you may be linked to and obtained from cookies.
COOKIES WE UTILIZE
8.1. On our website, we employ three main types of cookies for the following purposes:
(a) Necessary Cookies: These ensure the website functions properly, safeguard customer security and data, and deliver high-quality services.
(b) Functional Cookies: They enhance the user experience, analyze system usage, and improve service provision accordingly.
(b) Functional Cookies: They enhance the user experience, analyze system usage, and improve service provision accordingly.
COOKIES USED BY OUR SERVICE PROVIDERS
9.1. Our service providers employ cookies, which may be stored on your computer when you visit our website.
9.2. We utilize:
(a) Google Analytics cookies to monitor website traffic, identify website errors, and measure website bandwidth. You can view Google Analytics' privacy policy here.
(b) YouTube cookies to display content uploaded on YouTube within our website, maintaining integrity and providing dynamic content. You can view YouTube's privacy policy here.
(c) Twitter cookies to display content posted on Twitter within our website, maintaining integrity and providing dynamic content. You can view Twitter's privacy policy here.
(d) Google Maps cookies to determine users' location if permitted, adapting website settings accordingly and enhancing user experience. You can view Google Maps' privacy policy here.
(e) Doubleclick cookies to manage ad display to users, distinguishing existing users and adjusting ad display accordingly. You can view Doubleclick's privacy policy here.
(f) Facebook cookies to manage ad display to users, distinguishing existing users and adjusting ad display accordingly. You can view Facebook's privacy policy here.
(g) Google Tag Manager cookies to control advertising cookies distribution. You can view Google Tag Manager's privacy policy here.
(h) Hotjar cookies to observe website usage, analyzing performance and identifying areas for improvement. You can view Hotjar's privacy policy here.
(i) Visual Website Optimizer cookies for collecting information on visitor interaction with website pages.
MANAGING COOKIES
10.1. Most web browsers offer options to refuse or delete cookies, though the methods may differ depending on the browser and its version. You can find the latest guidance on blocking and deleting cookies on the respective browser's website, such as Chrome, Firefox, Internet Explorer, or Safari.
10.2. Blocking all cookies may affect the usability of many websites negatively.
10.3. If you choose to block cookies, some features of our website may not be accessible to you.
THIRD-PARTY WEBSITES
11.1. Our website contains links to and from partner sites, information sources, and related party websites. Please be aware that these third-party websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of these websites before providing any personal data.
CHILDREN'S PERSONAL DATA
12.1. Our website and services are intended for individuals aged 18 and above.
12.2. If we become aware of holding personal data of an individual under the age of 18 in our databases without proper consent from a parent or legal guardian, we will promptly delete that personal data.
UPDATING YOUR INFORMATION
13.1. Please inform us if any of the personal information we hold about you requires correction or updating.
CHANGES TO THIS NOTICE
14.1. Any revisions to this notice will be posted on the website. In the case of significant changes, we may also notify you via email or through other appropriate channels determined by us.
Please be aware that if you purchase goods while using our services, Maverix Agency OU, registered at Katusepapi tn 6-502, Tallinn, Estonia 11412, is responsible for data processing related to this specific service. In such instances, references to “Company,” “we,” “us,” or “our” shall pertain to Maverix Agency OU. For privacy-related inquiries or requests regarding goods, please contact us via email: info@maverix.agency
Upon your initial visit to our website, we will request your consent to our use of cookies in accordance with the terms outlined in this notice.
Within this notice, you will find answers to the following questions:
(a) How do we utilize your data?
(b) When do we disclose your data to others?
(c) How long do we retain your data?
(d) What is our marketing approach?
(e) What rights do you have concerning personal data?
(f) How do we utilize cookies?
(g) Other pertinent issues to consider.
For inquiries or to exercise any rights outlined in this notice, you may submit such requests via the contact details provided in the Contacts section.
You may also reach out to the Data Protection Officer of the Company regarding all privacy-related matters via email: info@maverix.agency.
All definitions utilized in this privacy policy have the same meanings as stipulated in the Company’s General Conditions unless explicitly stated otherwise herein. This privacy policy is an integral component of the Company’s General Conditions.
Should this privacy policy be translated into other languages and discrepancies arise between the English version and such translations, the English version shall prevail, unless stated otherwise.
HOW WE UTILIZE YOUR PERSONAL INFORMATION:
1.1. We handle your account information ("account data"). This may include details such as your name, email address, phone number, and other data provided during registration, along with your purchase history. We collect this data directly from you. Account data is utilized for operating our website, providing services, ensuring website and service security, and communicating with you. The legal basis for this processing is fulfilling the contract between you and us, or taking steps, upon your request, to enter such a contract. Additionally, we have a legitimate interest in monitoring and enhancing our website and services.
1.2. We process information related to the services we provide to you ("service data"). This can encompass your contact information (like your email address), banking details, transaction records, and any other data provided while completing relevant questionnaires. This may include sensitive personal data, particularly concerning your health if necessary for the service. Service data is processed to deliver goods, provide services, and maintain accurate transaction records. The legal basis for this processing is fulfilling the contract between you and us, or taking steps, at your request, to enter such a contract. Our legitimate interests include proper website and business administration. In the case of sensitive personal data related to your health, the legal basis for processing is your explicit consent.
1.3. We might process information provided by you to subscribe to our email messages and newsletters ("messaging data"). This data is processed to send you relevant messages and newsletters. The legal basis for this processing is your consent. Furthermore, if you have previously purchased goods or used services through our website and/or apps and have not objected, we may process messaging data based on our legitimate interest in maintaining and improving customer relations.
1.4. We may process information related to any communications sent by you ("correspondence data"). This includes communication content and associated metadata. Correspondence data is processed for communication purposes and record-keeping. The legal basis for this processing is our legitimate interest in proper website and business administration, ensuring consistent and high-quality consultation practices, and investigating disputes between you and our employees.
1.5. Information on your website and/or app usage, as well as device-related data ("device data"), may be processed when you browse our website or use our apps. This data may include IP addresses, geographical locations, browser types, operating systems, device types, screen resolutions, and, with your consent, location data, along with usage information (e.g., referral sources, visit duration, page views, and navigation paths). We collect this data through cookies and similar technologies. Device data is processed to improve apps and websites, set default options, understand your usage patterns, and enhance security. The legal basis for this processing is our legitimate interest in managing our website, apps, and business effectively.
1.6. We may process any personal data mentioned in this notice when necessary for establishing, exercising, or defending legal claims, whether in court or administrative procedures. The legal basis for this processing is our legitimate interest in protecting and asserting our legal rights, as well as yours and those of others.
1.7. Any personal data mentioned in this notice may be processed when necessary for obtaining or maintaining insurance coverage, managing risks, or seeking professional advice. The legal basis for this processing is our legitimate interest in safeguarding our business against risks.
1.8. Besides the specific purposes outlined in this section, we may process any personal data if necessary to comply with legal obligations, protect your vital interests, or those of another natural person.
1.9. If the purpose or legal basis for processing data outlined in this section changes, we will notify you accordingly. If consent was previously obtained as the legal basis for data processing, we will seek your consent again.
1.10. Occasionally, we may aggregate, anonymize, or de-identify your personal data to a degree where it cannot reasonably identify you. Once anonymized, this data is no longer considered personal. We may freely utilize such data within the bounds of the law, including sharing it with our partners or research institutions, using it in articles, blog posts, and scientific publications, aggregating statistics from collected data to identify patterns across users, and evaluating or adjusting our services.
1.11. We adhere to the principle of data minimization, ensuring that personal data processed is appropriate, relevant, and limited to what is necessary for the intended purposes.
1.12. Personal data is stored either on our Company's servers or on servers managed by our contractors. These contractors are contractually bound by specific clauses regarding the processing of personal data and confidentiality obligations.
1.13. We employ various technical and organizational measures to safeguard your personal data. Organizational security measures include restricting access to authorized personnel with legitimate needs, requiring confidentiality agreements, conducting training sessions, and establishing and enforcing relevant policies and procedures. Technical measures involve actions to address online security risks, prevent data loss or alteration, restrict unauthorized access, implement
WHEN WE SHARE YOUR DATA WITH OTHERS?
2.1. We may share your personal data with any member of our group of companies, which includes our subsidiaries, our parent company, and all its subsidiaries, as necessary for the purposes outlined in this notice. This sharing may involve internal administrative tasks or the provision and sharing of IT services or data centers within the group.
2.2. Your personal data may be disclosed to our insurers and/or professional advisers as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, seeking professional advice, or for legal purposes such as the establishment, exercise, or defense of legal claims, whether in court or in alternative dispute resolution proceedings.
2.3. We may disclose your personal data to our anti-fraud, risk management, and compliance providers as reasonably necessary to protect your personal data and meet our legal obligations.
2.4. Your personal data may be shared with our payment service providers. We will only provide service data to these providers to the extent necessary to process your payments, facilitate fund transfers, and address any complaints or queries related to such transactions.
2.5. In certain cases, we may disclose your personal data to other service providers as reasonably necessary to deliver specific services. This may include providers of servers and their maintenance, email services, data analysis, customer satisfaction surveys, or market research. We ensure that such subcontractors implement appropriate organizational and technical measures to safeguard the security and privacy of your personal data.
2.6. Additionally, we may disclose your personal data as required by law or when necessary to protect your vital interests or those of another individual, even if not explicitly outlined in this section.
HOW LONG WE RETAIN YOUR DATA?
3.1. We ensure that your personal data processed for any purpose is not retained longer than necessary. Generally, data is retained for the following periods:
(a) Service data is kept for up to 5 (five) years after the termination of service provision.
(b) Messaging data is retained for up to 2 (two) years from the date of consent or, if sent to existing clients to maintain customer relations, for up to 2 (two) years after service termination, unless you withdraw consent or object earlier.
(c) Correspondence data is retained for up to 6 (six) months after the communication ends.
3.2. For certain data, specific retention periods cannot be predetermined. For instance, device data is retained for as long as necessary for relevant processing purposes.
3.3. Upon reaching the end of the applicable retention period or upon your request, personal data is securely destroyed using methods like overwriting or physical destruction, as appropriate.
3.4. Despite these guidelines, we may retain your personal data if required to comply with legal obligations or to protect vital interests.
MARKETING COMMUNICATIONS
4.1. With your consent, we may send marketing messages via email to update you on our activities. Additionally, if we've provided services to you and you haven't objected, we may inform you about other relevant products or information via email or phone, based on details provided by you.
4.2. If we contact you via phone as per section 4.1, SMS/text messages may be sent to your mobile number provided. Message frequency and data rates may vary.
4.3. You can opt-out of marketing messages anytime by clicking the relevant link in our messages or contacting us using the details provided. If you receive both email and phone marketing communications as per section 4.1 and wish to opt-out, you need to do so separately.
4.4. Once you opt-out, we update your profile to cease receiving future marketing messages.
4.5. Note that due to interconnected business activities, it may take a few days for all systems to update after your request. You may continue receiving marketing messages during this period.
4.6. Opting out of marketing messages does not affect messages directly related to service provision.
AI TOOLS
5.1. We utilize AI-powered chatbots and similar customer support solutions from third-party AI tool providers when you reach out to us through our in-app chatbot, our customer support email, or other communication channels.
(a) The AI chatbots we employ are powered by third-party service providers, enhancing the functionality of our application.
(b) When interacting with AI chatbots, certain data may be gathered or utilized, including user profile details, inquiries, interactions, and any information shared voluntarily during the conversation or necessary for issue resolution. This data may be analyzed to provide customized responses to user queries.
(c) The type of information processed by AI tools varies based on the nature of your inquiry and any information provided in the request, so both personal and non-personal data may be processed. This may include health-related information, symptoms, user profiles, or other pertinent health data shared during interactions with the chatbot.
(d) By engaging with our in-app chatbot or contacting our customer support channels, you consent to the processing of any Personal Data included in your inquiry, including health-related data, through AI tools. This processing is aimed at enhancing app functionality, improving user experiences, and delivering efficient customer support. Your data won't be used for unrelated purposes without your consent, and we prioritize the confidentiality and security of your Personal Data.
(e) Data collected by AI chatbots may be shared with the third-party providers powering the chatbot functionality. We ensure these providers comply with data protection laws and maintain confidentiality and security standards.
(f) AI chatbots do not handle subscription management requests or data subject rights requests described in our Privacy Policy. For such requests, please contact our customer support.
(g) Data processed during chatbot conversations will be retained by us for up to 3 months from your last consent renewal to maintain functionality and personalize your chatbot experience.
YOUR RIGHTS
6.1. In this section, we outline your rights under data protection laws. Due to the complexity of some rights, we provide a brief overview here. For a comprehensive understanding, please refer to relevant laws, primarily the General Data Protection Regulation (EU) 2016/679, and guidance from regulatory authorities.
6.2. Your main rights under data protection law include:
(a) Right to access data;
(b) Right to rectification;
(c) Right to erasure of your personal data;
(d) Right to restrict processing of your personal data;
(e) Right to object to processing of your personal data;
(f) Right to data portability;
(g) Right to complain to a supervisory authority; and
(h) Right to withdraw consent.
(i) Right to request not to be subject to a decision based solely on automated processing, including profiling.
6.3. Right to access data: You have the right to know whether we process your personal data and, if so, to access that data along with additional information such as the purpose of processing and categories of data involved. We will provide the first copy free of charge, but additional copies may incur a reasonable fee.
6.4. Right to rectification: You can request correction of any inaccurate or incomplete personal data.
6.5. Right to erasure: You may request deletion of your personal data in certain circumstances, such as when data is no longer necessary or unlawfully processed. However, there are exceptions, such as when data is needed for legal compliance.
6.6. Right to restrict processing: You can request limitation of processing in certain situations, like disputing data accuracy or objecting to processing pending verification. We may store restricted data but will only process it further under specific conditions.
6.7. Right to object: You can object to processing of your personal data if it's necessary for public interest or legitimate interests pursued by us or a third party. We'll halt processing unless we have compelling legitimate reasons or for legal claims.
6.8. Right to object to direct marketing: You can object to processing of your personal data for direct marketing purposes, including profiling for such purposes.
6.9. Right to object to research: You can object to processing of your personal data for scientific, historical, or statistical purposes, unless it's necessary for public interest tasks.
6.10. Right to Data Portability: If our processing of your personal data is based on your consent or is necessary for entering into or performing a contract with you, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply if it adversely affects the rights and freedoms of others.
6.11. Right to Lodge a Complaint: If you believe our processing of your personal information violates data protection laws, you have the right to lodge a complaint with a supervisory authority. You can do this in the EU member state where you reside, work, or where the alleged infringement occurred. Our data processing activities are overseen by the State Data Protection Inspectorate of the Republic of Lithuania.
6.12. Right to Withdraw Consent: If our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6.13. Right to Avoid Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if it significantly affects you. However, there are exceptions, such as when the decision is necessary for entering into or performing a contract, authorized by EU or member state law with suitable safeguards, or based on your explicit consent.
6.14. Exercising Your Rights: You can exercise any of the rights mentioned in this section or on the website by contacting us via email at support@familystorymap.com. We commit to responding to such requests within one month of receipt. This response time may be extended by two months for complex or multiple requests, in which case, we will notify you accordingly.
ABOUT COOKIES
7.1. Definition of Cookies: Cookies are small text files containing identifiers sent by a web server to your web browser and stored by the browser. These identifiers are then sent back to the server each time the browser requests a page.
7.2. Information Stored in Cookies: Cookies typically do not contain personally identifying information. However, personal information we have about you may be linked to and obtained from cookies.
COOKIES WE UTILIZE
8.1. On our website, we employ three main types of cookies for the following purposes:
(a) Necessary Cookies: These ensure the website functions properly, safeguard customer security and data, and deliver high-quality services.
(b) Functional Cookies: They enhance the user experience, analyze system usage, and improve service provision accordingly.
(b) Functional Cookies: They enhance the user experience, analyze system usage, and improve service provision accordingly.
COOKIES USED BY OUR SERVICE PROVIDERS
9.1. Our service providers employ cookies, which may be stored on your computer when you visit our website.
9.2. We utilize:
(a) Google Analytics cookies to monitor website traffic, identify website errors, and measure website bandwidth. You can view Google Analytics' privacy policy here.
(b) YouTube cookies to display content uploaded on YouTube within our website, maintaining integrity and providing dynamic content. You can view YouTube's privacy policy here.
(c) Twitter cookies to display content posted on Twitter within our website, maintaining integrity and providing dynamic content. You can view Twitter's privacy policy here.
(d) Google Maps cookies to determine users' location if permitted, adapting website settings accordingly and enhancing user experience. You can view Google Maps' privacy policy here.
(e) Doubleclick cookies to manage ad display to users, distinguishing existing users and adjusting ad display accordingly. You can view Doubleclick's privacy policy here.
(f) Facebook cookies to manage ad display to users, distinguishing existing users and adjusting ad display accordingly. You can view Facebook's privacy policy here.
(g) Google Tag Manager cookies to control advertising cookies distribution. You can view Google Tag Manager's privacy policy here.
(h) Hotjar cookies to observe website usage, analyzing performance and identifying areas for improvement. You can view Hotjar's privacy policy here.
(i) Visual Website Optimizer cookies for collecting information on visitor interaction with website pages.
MANAGING COOKIES
10.1. Most web browsers offer options to refuse or delete cookies, though the methods may differ depending on the browser and its version. You can find the latest guidance on blocking and deleting cookies on the respective browser's website, such as Chrome, Firefox, Internet Explorer, or Safari.
10.2. Blocking all cookies may affect the usability of many websites negatively.
10.3. If you choose to block cookies, some features of our website may not be accessible to you.
THIRD-PARTY WEBSITES
11.1. Our website contains links to and from partner sites, information sources, and related party websites. Please be aware that these third-party websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of these websites before providing any personal data.
CHILDREN'S PERSONAL DATA
12.1. Our website and services are intended for individuals aged 18 and above.
12.2. If we become aware of holding personal data of an individual under the age of 18 in our databases without proper consent from a parent or legal guardian, we will promptly delete that personal data.
UPDATING YOUR INFORMATION
13.1. Please inform us if any of the personal information we hold about you requires correction or updating.
CHANGES TO THIS NOTICE
14.1. Any revisions to this notice will be posted on the website. In the case of significant changes, we may also notify you via email or through other appropriate channels determined by us.